Delta Air Lines is changing its boarding process beginning May 1 in an effort to speed up loading passengers onto planes.
If you’re flying on the airline, you’ll have to know what zone number you’re in to board in the correct sequence.
That’s because Delta is introducing numbered boarding zones for all flights, meaning that customers will have a zone number assigned to them instead of boarding groups labelled by airline status or fare class, such as “Sky Priority.” The airline stressed that boarding orders will not change, but the group names will.
Customers who need more assistance will still pre-board as usual before passengers in Zone 1, which will comprise Delta One and First Class customers. Zone 2 will include Diamond Medallion Members and Delta Premium Select ticket holders.
Delta Comfort+ customers will board in Zone 3, followed by Sky Priority in Zone 4, according to a chart on the airline’s website. Zone numbers will go up to 8, when basic economy passengers will board.
Delta said the change is small, but could make the process easier for infrequent fliers and non-English speakers who only have to listen for a number to know when it’s their turn to board. The change will also make the process less stressful for gate agents, Delta added.
“While a simple change, this transition to numbered zones will provide customers more clarity into the boarding sequence and make the boarding process more intuitive—especially for infrequent travelers and/or customers who might face a language barrier at the gate,” Delta said in a statement to CBS News.
Delta added, “Numbered zones will also align more closely with our joint venture and international partners, providing international customers a more simplified, consistent experience when traveling on mixed-metal itineraries. ”
CEO Ed Bastian addressed the change on the company’s first quarter earnings call Wednesday. “When you have a number and you’re standing in line, we are all trained to know when it’s our turn,” Bastian said.
Delta introduced its branded fare boarding process in 2018, calling zone boarding “a thing of the past” for the airline.
Superficial changes?
Clarkson University professor John Milne, an expert on airline boarding, said the change is fairly superficial and that there are other changes Delta and its competitors could make to boarding processes that would make them more efficient.
“They’re not changing who boards when or the sequence,” he told CBS MoneyWatch. “All they are changing is the names of what passenger group boards next.”
The airline still prioritizes passengers with airline status or who paid for a higher class fare on a particular flight. Instead, it would be more efficient to board passengers based on where on the aircraft they are seated, Milne said.
For example, boarding window seat customers in the back half of the plane first would speed up the process. “That way you would minimize some of the congestion,” he said.
Delta instead assigns passengers to boarding groups based on their loyalty to the airline and ticket prices.
The airline posted a $37 million first-quarter profit on Wednesday and said demand for air travel is strong heading into the busy summer travel season. Travelers are flocking to book trips despite a string of recent air safety incidents, including a panel blowing off a Boeing 737 Max aircraft during an Alaska Airlines flight.
